Login problems

I can’t log on to Oloko

You can't log on and an error message tells you that your user name or password is wrong? Then please check if you entered both things correctly. Please make sure to pay attention to upper and lower case letters.

Wrong Password

If you have double-checked your password and you still can’t log in, you can change it by clicking on the link “Forgot password” below the login area.

My game does not load

You want to log on to Oloko and only get an error message telling you that you lost your connection? Don't worry! That's usually only a temporary issue. Just try again!

If the problem persists, we recommend you clear your cache and delete your cookies in your browser.

If you're still experiencing problems, make sure to check if you have any security software installed that might block the game.

Child Protection Software

Your parents have your best interests at heart! They may have installed child protection software on your computer, which blocks the access to websites that might be unsuitable for you.

If that is the case, please ask your parents to add the websites content.oloko.com and info.oloko.de, so you can play Oloko.

Wi-fi & WLAN

Are you connected wirelessly via WLAN? Try using a LAN cable! That could increase the speed of Oloko. Wireless connections can be somewhat unstable at times and interrupt the game.

Flash missing

You need the current version of Adobe Flash Player to play Oloko. If you don't have it installed on your computer, you can download it here for free.